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Focus on the other person
Focus on something that they might need and do something about it. Give them the excellent service and provide what they need as soon as possible. Treat them well and make sure your company’s service is beyond their expectation.
Listen to what they say to understand what they feel. As example, when they are complaining about your service just listen to them and give them the best solution to solve their problem. When you listen to them, they will feel comfortable and appreciated. You have to understand what they feel first to give them the best solution and make them satisfied with your solution.
Be concise
Talk to them concisely. Don’t waste words and speak clearly. Make sure they are not confused because they can’t understand what you just said. As example, when they ask you about direction to somewhere, if you are able to accompany them, just accompany them to their destination. It’s better than just telling them which direction they should go to.
Timing is everything
When they need something, provide it as soon as possible. Don’t make them wait too long and make sure you know what they need and when they will need it so you can provide their needs in time.
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